Terms of Service

1. Agreement

These Terms form a binding agreement between you (“you”, “Customer”) and otowoto (“we”, “us”). If you use the Service on behalf of a company, you confirm you are authorised to bind that company.

2. The Service

otowoto provides an embeddable video-reply widget and a dashboard to configure it, upload media, capture leads, and view statistics. We grant you a limited, non-exclusive, non-transferable right to use the Service in line with your plan.

3. Accounts & eligibility

You must provide accurate information, keep your credentials secure, and be responsible for all activity under your account. You must be at least 18 years old and able to enter into a contract.

4. Plans, billing & taxes

Paid plans are billed in advance on a recurring basis and renew automatically until you cancel.

Subscriptions are sold by Lemon Squeezy acting as Merchant of Record — the seller of record for your purchase. This means your purchase contract for the subscription is with Lemon Squeezy, while your contract for the use of the Service is with otowoto under these Terms. Lemon Squeezy issues the invoice and calculates, collects and remits any applicable VAT or sales tax at checkout.

Because of this, the charge appears on your card or bank statement as “Lemon Squeezy”, not as “otowoto”. If you see that name and do not recognise it, it is us — please email [email protected] before disputing the charge and we will sort it out faster than a chargeback can.

Card details never reach us. We store only your plan status and non-sensitive references.

5. Price changes

We may change our prices. When we do, these rules apply and we will not make an exception to them:

• We give you at least 30 days’ notice by email before a price change affects you.
• A new price takes effect at your next renewal, never in the middle of a period you have already paid for.
• You can cancel before that renewal at no penalty. If you do nothing, the new price applies from that renewal.
• The price you sign up at holds for at least your first month. A price rise announced inside that window applies only after it ends.
• On a yearly plan, the price is fixed for the whole term you have paid for.

Promotional and discounted prices apply only for the period stated when you took them up, after which the standard price for your plan applies — with the same 30 days’ notice.

6. Refunds & cancellation

You can cancel at any time from your dashboard; the widget keeps serving until the end of your paid period. We offer a 30-day money-back guarantee as described in our Refund Policy, which forms part of these Terms.

7. Acceptable use

You agree not to use otowoto to host or distribute unlawful, infringing, deceptive, or harmful content, to violate anyone’s privacy or rights, to send spam, to attempt to breach or overload the Service, or to resell it without our written permission.

8. Your content & responsibilities

You retain ownership of the videos, text, and other content you upload (“Customer Content”). You grant us the limited licence needed to host and deliver it as part of the Service. You are responsible for your Customer Content and for having any consents required to record and display it, and to collect leads from your visitors in line with applicable law.

9. Intellectual property

otowoto, its software, design, and trademarks are and remain our property. Except for the rights expressly granted to you, nothing in these Terms transfers any intellectual-property rights to you.

10. Affiliate program

Every account carries an affiliate link. If you use it, the Affiliate Program Terms (otowoto.com/affiliate-terms) apply in full and form part of these Terms — they set out the commission rates, the 60-day attribution window, the 30-day clearing period, the $100 payout threshold, and the conduct that ends an affiliate account.

In short: commission is paid on genuine, non-fraudulent referrals, and we may adjust, withhold or reclaim it for abuse, chargebacks or refunds.

11. Third-party services

The Service integrates with third parties such as WhatsApp and analytics tools. Your use of those services is subject to their own terms; we are not responsible for them.

12. Disclaimers

Except as expressly committed in our Service Level Agreement, the Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties and do not guarantee that the Service will be uninterrupted or error-free. Nothing in these Terms limits rights you have as a consumer that cannot be waived under applicable law.

The Service Level Agreement is the exception to this section, not a contradiction of it: where it states an availability commitment for your plan, that commitment applies and this disclaimer does not override it.

13. Limitation of liability

To the maximum extent permitted by law, otowoto will not be liable for indirect, incidental, or consequential damages, or loss of profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

14. Indemnity

You agree to indemnify us against claims arising from your Customer Content, your use of the Service, or your breach of these Terms or of applicable law.

15. Suspension & termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service unlawfully. On termination, your right to use the Service ends and we will handle your data as described in the Privacy Policy.

16. Changes

We may update these Terms as the Service evolves. How much notice you get depends on how much the change affects you.

• Material changes — anything that meaningfully reduces what you get or increases what you owe. We notify you by email at least 30 days before they take effect. If you do not accept them, you may end your subscription at the end of your current period without penalty, and we will refund any prepaid, unused period.
• Non-material changes — corrections, clarifications, new features, or changes we are legally required to make. These take effect when posted.

Every version is posted here with a new date. Continuing to use the Service after a change takes effect means you accept it — but for material changes that only applies once you have had the 30 days’ notice and the chance to leave described above.

Price changes are governed by section 5, not by this section.

17. Governing law

These Terms are governed by the laws applicable at otowoto’s place of establishment, without prejudice to the mandatory consumer-protection rights of your country of residence, including for EU/UK and Turkish consumers. Disputes will be handled by the competent courts, subject to any consumer rights to bring a claim locally.

18. Additional documents

The following documents form part of these Terms and are incorporated into them by reference. You do not need to sign anything for them to apply:

• Data Processing Agreement (otowoto.com/dpa) — how we handle the personal data your widget collects from your visitors, under Article 28 GDPR and Article 9 KVKK.
• Sub-processor list (otowoto.com/subprocessors) — every provider we rely on, what they do and where, and the 30 days’ notice you get before that list changes.
• Service Level Agreement (otowoto.com/sla) — the availability we commit to on paid plans, how it is measured, and the service credits if we miss it.
• Affiliate Program Terms (otowoto.com/affiliate-terms) — how commission is earned, held, paid and reclaimed, and what a partner may not do. They apply only if you use your affiliate link.
• Privacy Policy and Refund Policy, linked in the footer of every page.

All of these are collected at otowoto.com/legal.

If any of these conflicts with the main body of these Terms, the specific document prevails for the subject it covers. A signed copy of the Data Processing Agreement is available on request at [email protected].

19. Contact

Questions about these Terms: [email protected].